FAQs

Why should a customer consider a TOTO toilet?

Creating your own clean oasis with Toto! Committed to the overall experience of a user, Toto is global leader providing a peace of mind through research, design, and innovation. It is not just about the removal of the waste, it’s about the enrichment to every person by designing products with integrity and longevity. Toto leads in all areas while others follow. Toto offers a full suite of product to complement your design style and budget to include toilets, lavatories, and tubs. Toto continues to win design awards and have features like seamless seat designs, powerful flushing with less water and materials like the Cefiontect glaze detouring the buildup of debris thus enhancing the clean experience.

You do get what you pay for…The lesser priced items do not come with the track record of performance, quality of materials or the availability of resources such as customer service or concierge trouble shooting. Time and time again it has been reported that when someone has a TOTO and moved or tried another brand; customers report the better experience has been with the performance, comfort, and design of TOTO. With various price ranges and design selections, one can find a toilet and a bidet / Neorest solving your design need and within your budget.

If it is a matter of price, TOTO has a variety of prices from a $350 toilet to one that is $22,000 for a toilet. Determine the features that you want from your toilet. Toto offers ease of use allowing one to walk up and use or customize the features! Auto open and close? Auto flush? The ability to set the sensory range? The ability to have up to 4 users with pre-set preferences is standard with most models.

The following are key points specific to different areas that distinguishes TOTO from other brands:

Toto’s philosophy is that the toilets functionality goes beyond the removal of waste. It is an item used in your home several times a day that can provide a Cleanovation experience. Toto is committed to Wellness / Cleanliness / Engineering & Design / Sustainability / Research & Development

Technology

  • Flushing TOTO has various flushing technologies from 1.0 Gravity flush , Dynamax Tornado (in dual flush toilets), Tornado flush to 3D Tornado. Using 100% of water to clean and rinse the bowl while using a smaller amount of water efficiently with a 2.5” trap way saves customer money without sacrifice of the powerful flush.
  • Touchless technology keeps things hands free!
  • Premist wets the Neorest bowl (or Washlet toilet) which aids in waste elimination approximately 80% better than a dry bowl!
  • Wand cleaning – water goes around the wand and through the wand before use/after use and every 8 hours!
  • Removal of the tiny holes under the rim, Toto’s rimless flush eliminates the cleaning and bacteria growth in those areas.
  • Night light to be used with the Washlet and not disturb your sleep by disrupting your circadian rhythm!
  • Deodorizer wicks away smells with the Neorest or Washlet.
  • Some models have an Actlight which is an ultraviolet light technology. This pearlescent glazed coating in the toilet which is hydrophilic (allows water to sheet off) and photo catalytic (breakdown of debris).
  • Using a dryer instead of paper.

Creator of the Washlet

Electronic bidet decreased the space needed for bidet in the bathroom. Allows one to be seated instead of straddling a bidet. Multi-functional cleaning front and rear with 3-5 settings for the various functions.

  • Heated seat and water various sprays support ease of evacuation supporting the digestive system.
  • Reducing the leading cause of Urinary Tract Infections (UTI) by getting rid of paper products getting trapped in the body cavities.  The water spray and positioning supports reducing Urinary Tract Infections.
  • Care giving easy to provide with someone outside the toilet area being able to control the remote.

Creator of the intelligent toilet – Neorest

Provides an all-in-one experience – Washing, cleaning, and flushing. Tankless design with various styles can fit into any home in a variety of budgets.

  • Heated seat and water various sprays support ease of evacuation supporting the digestive system.
  • Reducing the leading cause of Urinary Tract Infections (UTI) by getting rid of paper products getting trapped in the body cavities.  The water spray and positioning supports reducing Urinary Tract Infections.
  • Care giving easy to provide with someone outside the toilet area being able to control the remote.
  • Years of Research and development has Toto leading design and functionality of our products.  Where other companies will copy our product.
  • Designs are ergonomically created to be comfortable without sacrificing function.
  • Cefiontect is Toto’s ceramic glaze which creates an extraordinary smooth surface filling the porous valleys naturally part of ceramic/porcelain. This provides a cleaner bowl for a longer period of time. 
  • Porcelain rating is Class A, which has the least amounts of blemishes.
  • Most product is ADA or Universal height compliant
  • Seat design is seamless which no other manufacture has
  • No other manufacture has the E-water plus mists which cleans the underneath of the seat
  • Contemporary to Traditional designs for toilets
  • Contemporary or Classic washlet (bidet seat) offerings allows for customer to keep the aesthetics consistent and not sacrifice by adding technology.
  • Wide range of wall-hung or freestanding designs are offered
  • Flexibility to add a Washlet to the toilet in the future.  There is a hole in the ceramic to hide the cords and a Toto soft close seat can cover the hole until customer is ready to install a Washlet in the future.
Environmentally Conscious –
  • Toto was the first to master the change in GPM and was able to remove the waste with less water. Toto continues to lead the industry with removal of waste with less water.
  • Ceramic Waste of material is sent to Crossville Tile to be used in their porcelain tile manufacturing process
  • As you approach the Neorest/Washlet, the seat begins to rapidly warm to comfortable temperature
  • Technical Department Team in Georgia and California will support plumbers with pre-purchase questions, pre and post installation questions, customers with setting up functions with Washlet or Neorest products. 
  • Customer service is also provided with local support by the rep agency and local Toto regional management. A team of support is available to get an issue resolved.
Toto is the global leader in technology, research, design, and sales . Having sold over 60 million Washlet units. It is reported that homes that have TOTO product provide value added.
  • Many people report having their TOTO items for years without need for service or repair.
  • Toto is the only manufacture that has their own service team to repair Neorests. Florida has four (4) service technicians that will come to your location at no charge when under warranty (3 years) and $450 for parts, travel, and repair after 3 years. The cost for a repair after warranty is less than car maintenance!
  • Toto offers a Professional Certification Training for local plumbers to be trained in installation and repairs for Neorests.
  • Replacement parts are easily gotten through local showroom. Toto HQ is located in GA and CA where parts are also warehoused.
      • Customer Service – M-F customer service in Georgia will support customer and plumber with questions.  Concierge service team, four (4) in Florida will travel with parts needed to repair a Neorest in or out of warranty.
1-year warranty for toilets
2-year warranty Washlet – Customer service will send a box with pre-paid label for items in and out of warranty.  Washlet is sent to Georgia for repair (2-4) day repair and then sent back. If out of warranty cost is $150 for shipping back and forth and repair.   
3-year warranty Neorest – Customer calls
  • Typically, readily available locally.  
  • Products are made in the USA (Georgia) and abroad. Due to several manufacturing plants worldwide Toto is able to relieve many supply chain challenges

PART 3

Why should a customer consider a TOTO toilet?

  • Global leader in toilet innovation and design
  • Commitment to user experience and peace of mind
  • Focus on longevity and integrity in product design
  • Award-winning designs with features enhancing cleanliness Wide range of products: toilets, lavatories, and tubs
  • Advanced flushing technologies and water-efficient designs Unique materials like Cefiontect glaze to minimize debris buildup

  • Lesser-priced options often lack proven performance and quality
  • TOTO toilets have a strong track record of customer satisfaction
  • Superior comfort, design, and functionality reported by users
  • Availability of customer service and troubleshooting resources Diverse pricing options cater to different budgets and design needs

  • TOTO offers a wide price range from $350 to $22,000
  • Advanced features like auto open/close and personalized user settings
  • Enhanced functionality with customizable options for multiple users
  • Focus on ease of use and superior technology in intelligent toilets
  • Unique design elements that enhance both form and function

    • The following are key points specific to different areas that distinguishes TOTO from other brands:

    • Philosophy of Cleanovation enhances daily bathroom experience
    • Commitment to wellness, cleanliness, and sustainability
    • Advanced flushing technologies for efficient water use
    • Touchless technology for a hands-free experience
    • Premist feature for enhanced waste elimination
    • Night light feature to maintain sleep quality
    • Deodorizer technology to eliminate odors
    • E-water plus technology for self-cleaning capabilities
    • Years of R&D lead to innovative design and functionality
    • Ergonomic designs ensure comfort without sacrificing function
    • Cefiontect glaze provides a smooth, clean surface
    • High porcelain rating (Class A) for quality
    • ADA-compliant height options available
    • Unique seamless seat design and E-water cleaning technology
    • Offers a range of contemporary and traditional designs
    • Aesthetic flexibility with wall-hung or freestanding options
    • Option to integrate Washlet bidet technology seamlessly
    • Pioneered low water usage without compromising performance
    • Recycled ceramic waste in tile manufacturing processes
    • Eco-friendly technology, such as rapidly warming seats
    • Dedicated technical support teams in multiple states
    • Local representatives provide assistance for installation and troubleshooting
    • Comprehensive support throughout the product lifecycle
    • Global leader with over 60 million Washlet units sold
    • Products add value to homes and enhance customer satisfaction
    • Long-lasting products with minimal need for repairs
    • Dedicated service team for warranty and post-warranty repairs
    • Cost-effective repair options compared to vehicle maintenance
    • Easy access to replacement parts through local showrooms
    • Efficient customer service for support and part inquiries
    • 1-year warranty for toilets, 2-year for Washlet, and 3-year for Neorest
    • Convenient repair process with prepaid shipping labels
    • Products readily available from local retailers
    • Manufacturing plants in the USA and abroad ensure supply chain reliability

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